- Help & FAQs
Help & FAQs
- How long does it take to process my order? Orders received before 4:00 PM EST are processed the same day. Orders received after 4:00 pm are processed the next business day.
- Where's my invoice? Invoices are emailed to the email address used to place the order.
- Can I change or cancel my order? It is no problem to change or cancel your order before shipment. Just call us at 844-4FALLPRO (844-432-5577). If your order has already shipped, you will be responsible for shipping charges.
- How do you handle back orders? If anything you ordered is not in stock we will send you an email letting you know the estimated shipping date.
- Do you charge sales tax? We charge sales tax on all shipments to New York, New Jersey, Pennsylvania, Delaware and the District of Columbia.
- When I checked out I got an error message. What do I do? Most of our error messages are self-explanatory. If you have any questions, you should call 844-4FALLPRO (844-432-5577).
- Do you offer wholesale prices to resellers? On some products. Call us and ask for a quote.
- Do you offer discounts for large orders? Yes! Call us and ask for a quote.
- What are your shipping rates? Our shipping rates vary based on the product. You will see the shipping charges on your account prior to shipment.
- How will my order be shipped? Most orders are shipped UPS Ground. Large or unusual orders may be shipped by LTL or other methods. Call us for a quote if you need expedited shipping.
- How do my items come packaged? Your items will arrive in the manufacturer’s packaging.
- Can I get rushed delivery? No Problem! Give us a call at 844-4FALLPRO (844-432-5577).
- About how long will it take for my order to arrive? Most items arrive within three to four business days.
- Do you provide tracking numbers? Yes. You will receive an email with a tracking number once the product has shipped.
- What can I do about shipping delays? For backordered items you will receive an email with the estimated shipping
- Will you ship orders internationally? Currently we ship only to the US and Canada
- I put in the wrong address, what do I do? Call us at 844-4FALLPRO (844-432-5577) or send an email to firstname.lastname@example.org
- What if there are no shipping options available? Call us at 844-4FALLPRO (844-432-5577) or send an email to email@example.com